1. 30-Night Sleep Better Guarantee (Returns)

You have 30 days from the day your order arrives to request a return under our Sleep Better Guarantee.

To qualify:

• Items must be clean and free from damage.
• Items must be clean and free from damage.
• Original packaging is helpful but not required under the Sleep trial.
  
• Proof of purchase (order number or receipt) is required.
  

To start a return, simply contact us with your order number — we’ll take care of the rest.

Once approved, we’ll email you return instructions and the return shipping address.

2. Standard Returns (Unused Items)

If you did not use the Sleep Trial and want to return unused items:

Items must be:

• Unworn
  
• Unwashed
  
• In original packaging
  
• With all tags attached

Eligible for return within 30 days.

3. Non-Returnable Items

Some items cannot be returned or refunded:

• Gift cards
  
• Personalized or custom items
  
• Final sale or clearance items
  
• Digital products
  

If you’re unsure whether an item qualifies, please reach out — we’re happy to help.

4. Refunds

Once we receive and inspect your return, we’ll notify you of approval.

If approved, your refund will be sent to your original payment method within 5–10 business days.

Please note:

• Original shipping costs are non-refundable
  
• If you received free shipping, all returns are free of cost to you.
  

5. Exchanges

We currently offer exchanges only for defective or damaged items.

If you need an exchange for the same item:

Email us with:

• Your order number
  
• A photo of the issue
  
• A brief description
  

We’ll send a replacement at no cost.

6. Damaged or Incorrect Items

If your order arrives:

• Damaged
  
• Defective
  
• Incorrect
  

Please contact us within 7 days of delivery, and include photos.

We’ll send a replacement or issue a refund immediately — your choice.

7. Cancellations

Orders can be canceled within 12 hours as long as they haven’t shipped.

If your order has already been dispatched, we’re unable to cancel it — but you’re still covered by our 30-Night Guarantee or standard return window.